This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from klothorex.com.
The Site is owned and operated by Klothorex, a company committed to providing science-backed solutions for healthy aging, such as the ImmKlotho Anti-Aging Complex.
1. Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device. When you make a purchase, we collect necessary transactional information.
A. Device Information (Automatically Collected)
We collect information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. We also collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- Cookies: Data files placed on your device, often including an anonymous unique identifier.
- Log files: Track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site.
B. Order Information (Provided by You)
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers or other payment details), email address, and phone number. We refer to this information as “Order Information.”
Note on Payment Information: We do not directly store your full credit card information. This data is handled by our third-party payment processor (e.g., Stripe, PayPal, or Shopify Payments) who is responsible for securing your payment details.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
2. How We Use Your Personal Information
We use the Personal Information we collect to Fulfill Orders, Communicate, and Improve the Site.
A. Fulfilling Orders and Services
We use the Order Information to:
- Process and fulfill your orders (including processing your payment and arranging for shipping).
- Provide you with invoices and order confirmations.
- Communicate with you regarding your purchase (e.g., shipment tracking).
B. Communication and Marketing
We use your email address and name to:
- Screen our orders for potential risk or fraud.
- Provide you with information or advertising relating to our products (like ImmKlotho Anti-Aging Complex) or services, if you have opted-in to receive such communications.
- Respond to your inquiries or customer service requests.
C. Site Improvement
We use the Device Information (IP address, browsing data) to:
- Improve and optimize our Site (e.g., by generating analytics about how our customers browse and interact with the Site).
- Assess the success of our marketing and advertising campaigns.
3. Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above.
- Service Providers: We share information with companies that help us run our business (e.g., Shopify, who powers our online store; shipping providers for fulfillment; and email marketing services for communications).
- Payment Processors: Your payment information is securely shared with third-party payment gateways to complete your transactions.4
- Analytics: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: Google Privacy Policy.
- Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
4. Your Rights and Choices
Depending on your location, you may have the right to request access to the personal information we hold about you, to ask that your personal information be corrected, updated, or deleted, or to opt-out of certain processing activities.
A. Opting-Out of Marketing
You can opt-out of receiving marketing or promotional emails from us at any time by following the unsubscribe instructions provided in those emails, or by contacting us directly using the contact information below.
B. Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
5. Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. This retention is necessary for accounting, tax, and warranty purposes.
6. Children’s Privacy
The Site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children under 16. If you are a parent or guardian and believe that your child has provided us with Personal Information, please co5ntact us immediately.
7. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with an updated “Effective Date.”
8. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us.
Email: mrklotho@gmail.com
